Steve Early reviews Debbie Goldman’s Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age (University of Illinois Press, 2024, 246 pages).
Academics decry algorithmic monitoring of workers and call for stronger standards – but U.S. unions have been slow to act.
In the U.S., Covid-19 has brought renewed focus to the way that working-class lives are treated as expendable. But far less attention has been paid to the global dimensions of the crisis.
As the coronavirus has shuttered swaths of America’s offices, many workers in corporate call centers say they are still expected to work, risking their own health.
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