The Precarious World of Those Who Answer Your Customer Service Calls
The Guardian

An anonymous customer service representative for a U.S. telecommunications company writes of the tremendous pressures on workers in customer service jobs, which pay just above the hourly minimum wage. Because of the low pay, these workers must rely on end of the month performance-based pay bonuses to get by. “Pay for performance” bonuses can add several hundred dollars a month to a paycheck. But it’s a very precarious way to make ends meet.
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