The company is policing mental health care with arbitrary thresholds and cost-driven targets, highlighting a key flaw in the U.S. regulatory structure. The poorest and most vulnerable patients are now most at risk of losing mental health coverage.
Two key issues for the workers, all members of the National Union of Healthcare Workers, have been the subject of negotiation: wage increases and the union’s demand to increase the time therapists spend on tasks other than seeing patients.
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