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The Precarious World of Those Who Answer Your Customer Service Calls

An Anonymous Customer Service Worker The Guardian
An anonymous customer service representative for a U.S. telecommunications company writes of the tremendous pressures on workers in customer service jobs, which pay just above the hourly minimum wage. Because of the low pay, these workers must rely on end of the month performance-based pay bonuses to get by. “Pay for performance” bonuses can add several hundred dollars a month to a paycheck. But it’s a very precarious way to make ends meet.

Friday Nite Videos -- May 8, 2015

Portside
Key & Peele - Negrotown. 2016 Could Dramatically Alter Social Security. Tracy Chapman - Stand By Me. What Energy Democracy Looks Like. Bill Withers: Grandma's Hands (Live at Carnegie Hall).

Six Remarkable Facts About the Science of Motherhood

Joseph Stromberg Vox
Science has told us all sorts of fascinating things about the uniquely intimate link between mother and child at the biological level, and reminds us how essential motherhood really is to human experience as a whole.

Just a whisper Now: a Look Back at the AFL-CIO New Voice After 20 Years

Peter Olney and Rand Wilson The Stansbury Forum
The New Voice wasn’t just about growth, it envisioned a labor movement that reclaimed its place as a powerful force for justice in the community and strongly allied with the country’s progressive intelligentsia. But organizing was the magic word.